NO RETURNS OR EXCHANGES
All sales with GrailStorm are final. GrailStorm is also a consignment marketplace, meaning most items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges.
If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us before committing to purchase.
Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items.
Feel free to contact us with any questions.